Support & Technical Information

If you are having any problems then please let us know and we will be happy to help you, the best way is to call us on (01253) 720836 and then we can help you straight away.

Alternatively we have listed below a few tutorials/information on some of our most common support questions that we have been asked.

:: How do I set up my emails?
> We have a simple online quide which can be followed by Clicking here

:: How do I read my webstats?
> Webstats are available upon request. If you need these then simply give us a call and we will be more than happy to send them you.

:: What is the difference between hits and visitors?
Unique Visitors: Every computer is connected to the Internet via a connection with a unique identifier called an IP address. This IP address is logged in the server logs much like your phone number is logged in the caller ID of the person you dialed.
Hits: Each time a visitor types in your web address, the browser "hits" the website's server for the document that tells the browser how to display your web page. As the browser begins to display the information, it will continue to hit the server for any additional elements needed. For example, a logo will represent one hit as the server returns that image to your browser. Any background design constitutes another hit. And a music file represents yet another. Because of how hits are measured, this number is generally an inflated value and vastly different from true visitors. By the way, the more images in a website, the greater number of hits will be recorded.

:: How do I customise my emails?
> We provide a bespoke email service for and your business to make it look more professional. We also offer a service where by we design weekly or monthly emails for you to send out to your customers for you to promote any offers, deals, new products etc.

:: How can I add a new email account?
> We can do this for for you and all websites come with unlimited email addresses so just let us know what you need.

:: How do I empty the Cache on my computer?
> On a windows computer hold down CTRL and press F5
> On a mac hold down Apple and press 'R'

:: How can I get more business from my website?
> There are many ways that you can drive traffic to your website, the main one being S.E.O (Search Engine Optimisation) which gets your website to the top pages in Google.
Other ways are offline advertising such as adverts in magazines or on the radio and the last main way of driving traffic is Google Adwords but this can be expensive. To find out the best way for you simply give us a call and we can point you in the right direction.

:: Can I do some SEO on the website myself?
>  Yes but please be careful, If you don’t know what you are doing you could get your website banned from Google permanently. If you want to try and get additional links from other related websites that point to yours then this will help but anything other is best left to the experts.

:: Should I go with another company for my SEO?
>  There are a lot of scam companies out there that make false accusations in getting you to the top pages, again these usually end up in getting your website banned. SEO is best kept local so that you can keep an eye on your results and make sure that the SEO company are only using White Hat (Google approved) SEO techniques. We offer a full range of SEO services (ALL WHITE HAT) with a budget to suit you, please see our SEO page for further information.